📖 Frequently Asked Questions – Baking Apparel & Gifts

🛒 Ordering & Products

Q: Are your designs exclusive to the baking community?
A: Yes! All our designs are created specifically for bakers and baking enthusiasts. Each piece features original artwork inspired by bread-making, cakes, cookies, sourdough, and the magic of the kitchen. You won’t find these designs in regular stores.

Q: What products do you offer?
A: Our catalog includes:

• Unisex T-shirts

• Hoodies & Sweatshirts

• Long-Sleeve Shirts

• Kids’ Tees

• Dad Hats & Caps

• Tote & Drawstring Bags

• Notebooks & Canvas Prints

All products are available in a range of sizes and colors to suit your baking lifestyle.

Q: Can I request a custom baking design?
A: Absolutely! We love hearing new ideas from our community. If you’d like a personalized design (e.g., your bakery name, a custom quote, or illustration), contact us at contact@zomamoda.com.

Q: Do you restock designs?
A: Because everything is made-to-order, there’s no traditional “restock.” However, our most loved designs stay available year-round, while seasonal or limited-edition designs rotate in and out.

🎨 Print Quality & Care

Q: How long will the designs last?
A: Our apparel is made with premium DTG (Direct-to-Garment) printing and embroidery. Designs remain vibrant even after multiple washes when cared for properly.

Q: How should I care for my baking apparel?
A:

• Wash cold, inside out

• Use mild detergent, no bleach

• Tumble dry low or hang dry for best results

• Avoid ironing directly on the print

This helps your apparel last longer and keeps prints crisp.

Q: Are your inks eco-friendly?
A: Yes! Our partners use water-based inks that are safe for both people and the planet.

🚚 Shipping & Delivery

Q: How long does shipping take?
A: Since we’re print-on-demand, orders take 2–5 business days for production. Shipping times vary:

• Germany & EU: 3–7 business days

• USA & Canada: 5–10 business days

• International: 7–14 business days

Q: Do you ship internationally?
A: Yes! We ship worldwide. Wherever you’re baking, we’ll deliver.

Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking link via email. You can follow your package every step of the way.

Q: Can I change my shipping address after ordering?
A: If your order hasn’t gone into production yet, email us at contact@zomamoda.com as soon as possible, and we’ll update your address.

🔄 Returns & Exchanges

Q: What’s your return policy?
A: We offer 30-day returns on unworn, unused items. Since everything is made-to-order, we want you to be 100% satisfied.

Q: What if I receive a damaged or wrong item?
A: Contact us immediately with a photo at contact@zomamoda.com. We’ll send you a replacement at no extra cost.

Q: Can I exchange for another size or color?
A: Yes, but since items are custom printed, we recommend checking the Size Guide before ordering. Exchanges may require a small fee for reprinting.

💳 Payments & Billing

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, AMEX), PayPal, Apple Pay, and Google Pay.

Q: Is your checkout secure?
A: Yes. All payments are processed using SSL-encrypted gateways, ensuring your information stays safe.

👤 Account & Support

Q: Do I need an account to order?
A: No account is required! But creating one lets you save your favorites, track orders, and reorder faster.

Q: How do I contact customer support?
A: Email us at support@zomamoda.com or fill out the form on our Contact Us page. We respond within 24–48 hours.

🌱 Sustainability

Q: How is Zomamoda sustainable?
A:

• Made-to-order production = no overstock waste

• Water-based eco inks

• Recycled packaging where possible

• Local fulfillment in the EU & US to reduce carbon footprint

Q: Do you use organic or recycled materials?
A: Many of our apparel pieces are made from organic cotton or recycled polyester blends. Product descriptions list material details.

🎁 Gifting & Custom Orders

Q: Can I send items as a gift?
A: Yes! You can ship directly to your loved ones. While we don’t yet offer gift wrapping, each package comes neatly packed without pricing slips.

Q: Do you offer bulk discounts for events or bakeries?
A: Yes! For group orders (10+ items), contact us at contact@zomamoda.com for custom pricing.