Información de contacto

Contact Us

Real people. Real answers. Usually within 24 hours.

There's no call centre here and no chatbot pretending to be a person. When you email ZomaModa, someone who knows the products — and probably has a starter on their own counter — reads it and replies.

Email Us

support@zomamoda.com

Response time: within 24 hours on business days Support hours: Monday–Friday, 09:00–17:00 CET Emails sent evenings, weekends, or on public holidays are answered on the next business day.

Before You Email — A 30-Second Checklist

Including the right details in your first message means we can solve your problem in one reply instead of three. Here's what helps:

✅ Always include

  • Your order number — it is in your confirmation email
  • The email address you used at checkout, if different from the one you're writing from
  • A short, specific description of what's happening

📷 If your item is damaged, defective, or misprinted

  • Clear photos in good natural light showing the full item
  • A close-up of the specific problem — the misprint, the seam, the crack
  • A photo of the printed shipping label on the packaging, if you still have it
  • Report within 30 days of delivery (full policy)

📦 If your parcel hasn't arrived

  • Your tracking number and what the tracking page currently says
  • Confirmation that you've checked with neighbours, building reception, and your local depot
  • Note: tracking can take 24–48 hours to activate after you get the shipping email, and orders take 2–5 business days to produce before they ship at all. Our Shipping & Delivery Policy has the full timeline for your region.

✏️ If you need to change or cancel an order

  • Subject line: URGENT CHANGE — your order number
  • Email us within 2 hours of ordering. After that, your item has entered production and can no longer be changed — including the address.

📐 If you're unsure about sizing

  • Tell us your usual size in a brand you own, or the flat measurements of a garment that fits you well
  • Tell us which product you're looking at — a unisex hoodie fits nothing like a fitted tee

We would genuinely rather spend five minutes helping you pick the right size than have you receive something that doesn't fit. Ask before you order.

Subject Line Shortcuts

Using one of these gets your email into the right queue immediately:

Your situation Subject line
Damaged / defective / misprinted item DEFECTIVE — your order number
Parcel missing or delayed WISMO — your order number
Change or cancel an order (within 2 hours) URGENT CHANGE — your order number
Address correction (within 2 hours) URGENT ADDRESS CHANGE — your order number
Sizing help before ordering SIZING HELP
Wholesale, stockist, or bulk enquiry WHOLESALE
Collaboration, press, or partnership COLLAB
Privacy / data request DATA REQUEST
Design idea or product suggestion IDEA

Postal Address

Haritkumar Shantilal Kaklotar ZomaModa Steinrader Weg 69 23558 Lübeck Germany

⚠️ Please do not send returns to this address. We never require you to ship a faulty item back — email us with photos instead and we'll sort it. Unsolicited returns cannot be processed or refunded. See our Return & Refund Policy.

Find Us Online

Share your bakes with #ZomaModaBakes — we repost our favourites.

For anything order-related, please email rather than DM. Social inboxes get buried, and we can't verify order details there.

Faster Than Emailing

A lot of questions have an instant answer:

Wholesale, Press, and Collaborations

Interested in stocking ZomaModa in your bakery, mill, or kitchen shop? Running a baking community and want to collaborate on a design? Writing about sourdough culture?

Email support@zomamoda.com with the subject line WHOLESALE, COLLAB, or PRESS. Tell us who you are and what you have in mind — we read every one of these.

One More Thing

If something has gone wrong with your order, please give us the chance to fix it before leaving a review or opening a payment dispute. We have a genuine 30-day, no-returns-required guarantee on defective items, and we use it. Almost every problem is solvable in a single email.

We're here. Just write to us.

support@zomamoda.com

Related: About Us · FAQ · Legal Notice · Privacy Policy