Política de envío
Shipping & Delivery Policy
Last updated: 20 August 2026
We ship ZomaModa worldwide. This page explains exactly how long your order takes, what happens at each stage, and who pays what. If you're wondering "where is my order?", the answer is almost certainly on this page.
1. The Two Stages of Every Order
This is the single most important thing to understand about ordering from us.
Total delivery time = Production time + Shipping time
Stage 1 — Production (2–5 business days)
ZomaModa holds no inventory. Every item is printed, embroidered, or assembled specifically for your order after you place it. Our fulfillment partner, Printful, needs 2–5 business days to make your item.
- Embroidered items (dad hats) and non-apparel items (glass cutting boards, spiral notebooks, drawstring bags) sit at the longer end of this window.
- During launches, holidays, and peak season (mid-November through December), production may take slightly longer. We announce this on-site when it happens.
- Production days are business days: Monday–Friday, excluding public holidays at the relevant facility.
Stage 2 — Shipping (varies by destination)
Once your item is made, it is handed to a carrier and your tracking number becomes active. Transit times are listed in Section 3.
Example: A hoodie ordered on a Monday and delivered to Germany typically completes production by Thursday and arrives the following Tuesday or Wednesday.
2. Where Your Order Ships From
We fulfill from a network of global facilities and orders are automatically routed to the location closest to you:
- European Union: Latvia, Spain
- United Kingdom: UK facility
- North America: multiple facilities across the USA and Canada
- Rest of World: partner facilities including Japan, Australia, and Brazil, where available
This is why your parcel usually ships domestically or within your own trade bloc — it keeps delivery fast and avoids unnecessary customs charges.
Note on split shipments: if your order contains items produced at different facilities (for example a tee and a glass cutting board), they may arrive in separate parcels, on different days, with separate tracking numbers. Your checkout total already reflected this — nothing is ever charged after you pay. If one parcel arrives and another hasn't, check your email for a second tracking link before contacting us.
3. Estimated Delivery Timelines by Region
Times below are transit times only — add the 2–5 business day production window to get total delivery time.
| Destination | Shipping time (after production) | Typical total time |
|---|---|---|
| Germany | 3–5 business days | 5–10 business days |
| Rest of EU | 4–8 business days | 6–13 business days |
| United Kingdom | 4–8 business days | 6–13 business days |
| USA | 3–7 business days | 5–12 business days |
| Canada | 3–7 business days | 5–12 business days |
| Australia & New Zealand | 8–15 business days | 10–20 business days |
| Rest of World | 8–15 business days | 10–20 business days |
These are estimates, not guarantees. Carrier networks, customs inspections, weather events, strikes, and peak-season volume can extend delivery beyond these windows. We are not able to compensate for carrier delays outside our control, but we will always help you chase a parcel — just email us.
4. Shipping Rates
Shipping is calculated at checkout based on your destination and what's in your basket. The exact amount is shown before you pay — there are never hidden charges added afterwards.
Rates are flat by region and product type. As a guide (converted to your local currency at checkout):
| Destination | T-shirts, kids' tees, long sleeve | Hoodies & sweatshirts | Hats, aprons, bags |
|---|---|---|---|
| European Union | approx. €4.50 | approx. €6.50 | approx. €4.50 |
| United Kingdom | approx. €4.30 | approx. €6.50 | approx. €4.10 |
| United States | approx. €4.50 | approx. €8.00 | approx. €4.20 |
| Canada | approx. €7.80 | approx. €9.50 | approx. €6.50 |
| Australia & New Zealand | approx. €7.20 | approx. €11.20 | approx. €7.20 |
| Japan | approx. €4.50 | approx. €7.10 | approx. €4.50 |
| Switzerland, Norway, Iceland | approx. €9.30 | approx. €10.30 | approx. €9.30 |
| Brazil | approx. €11.20 | approx. €15.90 | approx. €11.20 |
| Rest of World | approx. €11.20 | approx. €15.90 | approx. €11.20 |
- Glass cutting boards, phone cases, notebooks and stickers carry their own flat rates, shown at checkout.
- Express delivery is available to the United States at an additional cost (a phone number is required by the carrier).
- Because different product types are produced at different facilities, an order containing several product types may carry more than one shipping charge. The total is always shown in full before payment.
- Any promotional free-shipping offer we run is displayed on-site and applied automatically at checkout.
5. Order Tracking
- Order confirmation — sent immediately after checkout. This confirms we've received your order. It does not contain tracking, because the item doesn't exist yet.
- Shipping confirmation — sent when production finishes and your parcel is handed to the carrier. This contains your tracking number and link.
- Tracking activation — tracking links can take 24–48 hours to show scan data after you receive the email. A link that says "label created" or "awaiting item" is normal at this stage; it is not a sign that anything has gone wrong.
Can't find your tracking email? Check your spam and promotions folders, then email support@zomamoda.com with your order number and we'll resend it.
6. Customs, Duties, Import Taxes, and VAT
Prices at checkout do not include import duties or destination-country taxes unless explicitly stated at checkout.
- Orders delivered within the EU are fulfilled from within the EU and are not subject to import duties. Applicable VAT is handled at checkout.
- UK orders are fulfilled from a UK facility where possible; UK VAT is handled at checkout for eligible orders.
- USA and Canada orders are fulfilled domestically where possible. Any applicable sales tax is shown at checkout.
- All other international orders may be subject to import duties, customs fees, handling charges, and local taxes levied by the destination country. These are set by your government, not by us.
These charges are the responsibility of the recipient. We have no control over their amount, cannot predict them, and cannot refund them. Customs policies vary widely — please check with your local customs office if you are unsure before ordering.
Refused deliveries: if you decline to pay import charges and the parcel is returned or destroyed, this is treated as an unclaimed shipment under Section 8. We are not able to issue a refund in these circumstances.
We do not mark parcels as gifts or declare a lower value than was paid. Doing so is illegal in most jurisdictions.
7. Delivery Addresses — Please Check Twice
Enter your address exactly as your postal service expects it, including apartment or unit number, building name, floor, and full postal code.
-
We can correct an address free of charge within 2 hours of your order being placed. Email support@zomamoda.com with the subject
URGENT ADDRESS CHANGE — Your Order Number. - After that window, the order has entered production and the address is locked.
- We do not ship to P.O. boxes for all product types; where a P.O. box cannot be served, we will contact you for an alternative address.
- We are currently unable to ship to certain sanctioned or embargoed territories. If your destination cannot be served, checkout will indicate this.
8. Incorrect Addresses and Unclaimed Parcels
If a parcel is undeliverable, it is returned to the fulfillment facility.
| Situation | Outcome |
|---|---|
| Address supplied incorrectly by the customer | Reshipment available at customer's cost (product + shipping) |
| Parcel not collected from post office, locker, or depot | Reshipment available at customer's cost |
| Customs charges refused by the recipient | Reshipment available at customer's cost; original duties non-refundable |
| Address error caused by us | Free replacement or full refund |
Carriers typically hold uncollected parcels for 7–21 days. Once a returned parcel arrives back at the facility we will email you. If we do not hear from you within 4 weeks, the item is donated or recycled and no refund is due.
9. Lost or Delayed Parcels
If your parcel has clearly stalled — no tracking movement for several days, or delivery well past the estimated window — contact support@zomamoda.com with your order number and we will open a carrier investigation.
Claims must be made within 30 days of the estimated delivery date. Confirmed lost parcels are reshipped free of charge or refunded in full. Full details are in our Return & Refund Policy.
If tracking shows "delivered" but nothing arrived, please check with neighbours, building reception, and your local depot first — parcels are frequently left in a safe place or with a neighbour — then contact us within the same window.
10. Damaged in Transit
If your parcel arrives visibly damaged, photograph it before unpacking where possible, then photograph the item itself. Email both to support@zomamoda.com within 30 days of delivery and we'll arrange a free replacement or full refund. You will not need to send anything back.
11. Holiday and Peak Season
From mid-November through the end of December, production and carrier networks run hot. We publish recommended order-by dates on-site each year and strongly recommend ordering early. Orders placed close to a holiday cannot be guaranteed to arrive before it.
12. Questions
Email: support@zomamoda.com Response time: within 24 hours on business days (Mon–Fri)
Include your order number and we'll get you a real answer on the first reply.
Related: Return & Refund Policy · FAQ · Terms of Service · Contact Us